Official Privacy Policy

maxi88 Privacy Policy

maxi88 is committed to protecting every player's personal data to a high security standard. This document clearly explains how we collect, store, use and safeguard your information in line with international data protection practices.

Effective: 1 January 2026

Bahasa Melayu & English

Operating under international licensing

Our Commitment

maxi88's Six Data Protection Principles

Every decision we make regarding players' personal data is guided by these six core principles.

Strong Data Security

All personal data held by maxi88 is protected with 256-bit SSL encryption. Sensitive information such as passwords and financial details is never stored in plain text, and internal access is granted only to authorised staff.

Confidentiality of Personal Information

maxi88 will not sell, rent or disclose your personal data to third parties without your consent, except where required by law or to meet international licensing requirements.

Right of Access and Correction

Players have the right to access, amend and request deletion of their personal data at any time. Any request can be submitted via 24/7 live chat or through our support email in Bahasa Melayu or English.

Limited Use of Data

Data collected is used only for the stated purposes — namely account management, transaction processing, identity verification and service improvement. We do not use your data for unrelated purposes without your consent.

Clear Retention Period

maxi88 retains personal data only for as long as needed to fulfil the purpose of collection or as required by law. After that, data will be securely deleted or anonymised.

Timely Incident Notification

Should any data security incident involving players' personal information occur, maxi88 is committed to notifying the affected players within a reasonable time and taking immediate remedial action.

Last updated: 1 January 2026

1. Introduction

This Privacy Policy is issued by maxi88 ("we", "our platform") and applies to all individuals ("players", "users", "you") who use our online sports betting and casino services at maxi88.onl. This document explains our privacy practices in full and should be read together with the Terms & Conditions of this platform.

By registering an account, making a deposit or using any part of the maxi88 service, you are considered to have read, understood and agreed to this privacy policy. If you do not agree with any provision in this document, please stop using our platform and contact the support team to close your account.

maxi88 operates under international licensing and complies with data protection requirements set by the relevant regulatory bodies. We regard player privacy as a core responsibility, not merely a legal obligation.

2. Personal Data We Collect

maxi88 collects personal data from various sources for legitimate and specific purposes. The following are the categories of data we may collect:

2.1 Data You Provide Directly

Full name as shown on your identity card (MyKad) or other official document.
Date of birth for age verification purposes — this platform is for individuals aged 21 and above only.
Email address and mobile phone number.
Account username and password.
Financial information such as e-wallet numbers (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow details, FPX information or crypto wallet addresses (USDT, BTC, ETH) registered for processing deposits and withdrawals.
A copy of your identity document when required for the Know Your Customer (KYC) process.

2.2 Data Collected Automatically

IP address and general location data (country or region).
Device type, operating system and web browser used.
Activity history within the platform, including betting records, deposits, withdrawals and login logs.
Session data and platform usage time.
Cookie and related tracking technology data (see Section 7).

ℹ️ maxi88 does not collect credit card numbers or full banking details directly. All financial transactions are processed through secure payment gateways that comply with internationally recognised security standards.

3. How We Use Your Personal Data

Personal data collected by maxi88 is used solely for legitimate and defined purposes. We do not use your data beyond the stated scope without your explicit consent.

3.1 Account Management and Services

Creating and verifying new player accounts.
Processing deposits and withdrawals using available payment methods.
Managing bonuses, VIP cashback and eligible promotional campaigns.
Providing 24/7 customer support in Bahasa Melayu and English.

3.2 Legal Compliance and Security

Conducting age verification checks to ensure players are 21 years of age and above.
Meeting KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
Detecting and preventing fraud, platform abuse or suspicious activity.
Complying with directives from regulatory bodies and international licensing requirements.

3.3 Service Improvement

Analysing usage patterns to improve the betting experience on the platform.
Sending account-related notifications, service updates or other important information via email or SMS.
Conducting customer satisfaction surveys (on a voluntary basis).

4. Data Sharing and Disclosure

maxi88 does not sell players' personal data to any third party. However, in certain limited situations, we may need to share your data with:

Payment service providers — payment gateways, e-wallet providers and crypto transaction processors used to facilitate deposits and withdrawals.
Platform technology providers — technical partners supporting platform operations, servers and cybersecurity, who are bound by strict confidentiality agreements.
Statutory authorities — law enforcement agencies or regulatory bodies when required by law or a valid court order.
Auditors and professional advisers — audit firms or lawyers involved in licensing compliance, subject to professional confidentiality obligations.

Every third party that receives players' personal data from maxi88 is required to comply with data protection standards comparable to this policy. We do not allow third parties to use that data for their own purposes.

5. Information Security

maxi88 invests seriously in security infrastructure to ensure players' personal data is consistently protected from unauthorised access, loss or misuse.

5.1 Technical Security Measures

256-bit SSL encryption on all communications between the player's browser and maxi88's servers.
Encryption of stored data for sensitive information such as passwords and payment details.
Role-based access control for internal staff.
Continuous security monitoring and periodic penetration testing.

5.2 Player Responsibilities

The security of your account also depends on your own actions. maxi88 recommends that you:

Use a unique and strong password for your maxi88 account.
Do not share your login details with anyone.
Log out of your account after each session, especially when using a shared device.
Contact customer support immediately if you suspect any unauthorised activity in your account.

⚠️ maxi88 will never ask for your account password via email, SMS or live chat. Be alert to phishing attempts claiming to represent maxi88.

6. Your Rights Regarding Personal Data

As a maxi88 player, you have the following rights regarding your personal data that we hold:

Right of Access — You may request a copy of the personal data we hold about you.
Right of Correction — You may request correction of inaccurate or incomplete data.
Right of Deletion — You may request deletion of your personal data in certain situations, subject to applicable legal requirements.
Right to Object to Processing — You may object to the use of your data for certain purposes such as direct marketing.
Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances.
Right to Data Portability — You may request your data in a machine-readable format for transfer to another platform.

To submit any request relating to your personal data rights, please contact the maxi88 customer support team via 24/7 live chat or by email at [email protected]. We will endeavour to process your request within a reasonable time in accordance with applicable requirements.

7. Cookies and Tracking Technologies

maxi88 uses cookies and similar tracking technologies to improve the user experience, analyse platform traffic and maintain login session security.

7.1 Types of Cookies We Use

Essential Cookies — Required for the basic operation of the platform such as login, session management and security. These cookies cannot be disabled.
Analytical Cookies — Help us understand how players interact with the platform for service improvement purposes.
Preference Cookies — Store your language settings, display preferences and platform choices for convenience in future sessions.

7.2 Managing Cookies

You can manage or block cookies through your web browser settings. Note that blocking essential cookies may affect the functionality of the maxi88 platform. For further guidance, refer to the documentation for the browser you are using.

8. Children's Privacy and Age Restrictions

The maxi88 platform is strictly for individuals aged 21 and above. We do not accept registrations from those under 21 years of age and do not knowingly collect personal data from children or minors.

Every new account goes through an age verification process. Should we find that personal data of an individual under 21 has been collected without our knowledge, the account in question will be suspended and the data will be deleted immediately.

Parents or guardians concerned about possible use of the platform by underage individuals are encouraged to contact us immediately via our 24/7 live chat support.

9. Changes to This Privacy Policy

maxi88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in service practices, legal requirements, or technological developments.

Any material changes will be communicated to registered players via email or in-platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this document will always reflect the latest version of the Privacy Policy.

Continued use of the maxi88 platform after changes take effect is considered your acceptance of the latest version of this Privacy Policy. We encourage you to review this page periodically.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how maxi88 handles your personal data, we encourage you to contact us directly:

24/7 Live Chat — The fastest support channel, available in Malay and English.
Support Email — [email protected] (replies within office hours).

We are committed to addressing every privacy-related query seriously and within a reasonable time. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in your jurisdiction.

The maxi88 support team operates 24 hours a day, 7 days a week and can communicate in both Malay and English to ensure your concerns are addressed clearly and efficiently.